Refund policy
RETURNS & EXCHANGES
Due to the handcrafted nature of our products and our made-to-order approach, all sales are final. We do not accept returns or exchanges for change of mind.
Damaged, Defective, or Incorrect Items
In the event of a defect, damaged item, or missing item in your order, please contact us at deepbluedesignsg@gmail.com within 48 hours of delivery. Please include photos of the item and its packaging so we can evaluate the issue and provide return or replacement instructions.
In the event of a defect, damaged item, or missing item in your order, please contact us at deepbluedesignsg@gmail.com within 48 hours of delivery. Please include photos of the item and its packaging so we can evaluate the issue and provide return or replacement instructions.
MATSU KIMONO reserves the right to evaluate all claims and reject returns that show signs of intentional damage or misuse. Items sent back to us without prior notice and approval will not be accepted.
Limitation of Liability
MATSU KIMONO shall not be held liable for any direct or indirect damages caused by any services provided. All items are purchased at your own risk. Any damage caused during shipment is the responsibility of the postal service or courier. MATSU KIMONO does not assume responsibility for lost or stolen items once marked as delivered by the carrier.
MATSU KIMONO shall not be held liable for any direct or indirect damages caused by any services provided. All items are purchased at your own risk. Any damage caused during shipment is the responsibility of the postal service or courier. MATSU KIMONO does not assume responsibility for lost or stolen items once marked as delivered by the carrier.